Frequently asked Questions
Please use the following banking details for direct deposits and transfers:
Name : Groundcover Leather Company (Pty) Ltd
Bank : Standard Bank
Branch : Howick, 05-1001
Acc.No : 043 291 538
Are all Groundcover shoes made entirely of leather?
All our shoe uppers are made of leather.
While most of our insoles and lining are also in leather, on some selected styles we use fibreboard insoles (with a foam footbed) and fabric lining. Soles are in either leather or various rubber compounds (Therma-rubber) – no plastic soles are used.
Are the colours of your products exactly as shown on this website?
Leather colours, tones and shades may vary with the batches of materials sourced.
While we try to keep our images up to date, our stocks may at times differ somewhat from those depicted here.
Colours also show up differently on different computers.
Should you have a particular requirement in this regard, please contact us by telephone (033-3306092), or e-mail (firstname.lastname@example.org) to confirm availability.
How should I care for my leather shoes and bags?
Remove mud or dirt using a damp cloth, with a little soap for really stubborn stains.
Allow to dry naturally, then treat (maybe twice a week or depending on how often or how hard you are on your product) as follows:
- Full-grain leather shoes (outdoor/work) — rub some dubbin or Groundcover leather food into the leather, allow it to penetrate and buff with a brush.
- Full-grain leather shoes (dress/casual) and leather bags — apply a little polish or Groundcover leather food / cream, allow it to dry and buff with a soft cloth.
- Suede — use any commercially available suede cleaner / brush and follow the manufacturer’s instructions.
- Nubuck — this material gradually loses its finish, at which point you can treat it as for full-grain leather. To delay this process, use a suede cleaner as above.
Water gets into my shoes when I walk in the rain; how can I prevent this?
No stitch-down (hand-stitched) shoes can be made fully waterproof – there is no guarantee.
You can make your shoes more water-resistant however, by applying dubbin or Groundcover leather food regularly — particularly over the stitching and the join between the upper and insole.
This will also protect and nourish the leather, thus extending the life of your shoes.
Where can I have my shoes repaired or re-soled?
For Groundcover products only, we offer a quality repair and re-soling service, using the same methods and care we used in their original making.
It is a good idea to send your products in early though, as they may become more costly or impossible to repair if they are too worn.
Please return your product/s to Groundcover and on receipt, an assessment is done. If repairable or non-repairable, we will contact you with the relevant costs.
What if my new Groundcover shoes have a problem, or if they don’t fit me, or if I just don’t like them?
All our products are guaranteed in respect of materials and workmanship, and should you find any defect whatsoever we will replace / repair the product immediately — or refund you the cost, if you prefer. This applies to products you have just bought, not for products that have had wear and tear.
Should a pair of shoes not fit you, or if you are not happy with a product for any other reason, please return it in good order and we will replace it or refund you. A discretionary 5% handling fee will be charged. If wanting an exchange, the return postage cost will be for your account.
Are there any Groundcover outlets in my area?
We currently have two outlets of our own: Our Home Store in the Curry’s Post, near Howick in the KwaZulu-Natal Midlands, and one shop in Clarens, Free State. Please see the Contact Us page for contact details.
We also supply several independent retailers around South Africa, though only with selected items from our range. Please contact us by email (email@example.com) if you would like their contact details, otherwise use this website to select from our full range and order directly from us.
Can I send you a tracing/outline of my foot with my shoe order?
Your usual shoe size is always safest, but please note that some of our product lasts are quite generous and if you are undecided on what size to order, please send through your actual foot measurements (heel to toe and over the broadest part of your foot) so we can do the sizing against the last of the product you are wanting.
On placing an order, we do send out a Confirmation of Order and a form “How to measure your feet” is attached, which explains how to do the measurements. Please note, however, that they aren’t always correct, as some customers like bigger and some like tighter/smaller.
Can you make custom products — such as shoes or bags in different colours, other than those in your standard range, or if a customer supplied a particular style or design?
We can make most of our existing footwear styles in materials other than those in our standard production range. There will be a R50.00 extra charge.
This is far more difficult for bags, due to issues concerning availability of materials.
We are unfortunately not able to make shoes or bags in other styles or patterns other than our own as they are hand-cut and patterns and knives are required to do this. We may, however, be able to make adjustments to our own shoes or bags.
Can you make special or custom-fitting shoes?
We are able to make shoes to fit unusual feet or accommodate special needs – please call us on 033-3306092 or email (firstname.lastname@example.org) us to discuss or make an appointment.
For basic fitting problems — like a high arch or broad feet — we can build up our own lasts and use most of the style patterns in our current range.
We can also make individual pairs in different sizes or sole heights.
Orders must be made in person, however, as accurate measurements will have to be taken to make the correct adjustments.
Where more specialised work is required, we work with our orthotists, who will take moulds of your feet and develop lasts for us to work with.
Please contact us (033-330 6092) or email us (email@example.com) for more information and prices of our special services.
What is the biggest size of footwear you can supply?
We offer selected styles up to size 13.
Due to their fitting type, however, we have found that some of our size 13’s fit people who normally wear a 14.
What is the South African equivalent of my Continental/English/U.S.A. size?
This is a guideline that Groundcover uses to make its products. Please note that some of our products are quite generous and vary from style to style (between boots, shoes and sandals). Ordering online does make it more difficult, as one can’t try on the actual product. A Confirmation is emailed to you with a form attached on “How to measure your feet” – if you are undecided and haven’t bought from us before, we do suggest you doing this. Please contact us by emailing to firstname.lastname@example.org and we will check the sizing before processing your order.
There is no absolute equivalence between measurement standards — your correct size and fit may even vary from style to style (between boots, shoes and sandals) within the same standard — but the tables below can be used as a general conversion guide.
Our shop in Currys Post is open every day except 25 December. Shop hours are:
Monday – Friday: 8:00 am – 5:00 pm
Weekends & public holidays: 8:30 am – 5:00 pm.
Clarens shop trading hours :
Monday – Sunday: 9.00am to 5.00pm
Our online shop is always open, but processing of orders and enquiries is subject to our office hours.
The office is open from 8:00 am – 5:00 pm Mondays to Fridays, except on public holidays.
Our office and workshop close annually for a few weeks, usually from around mid-December to mid-January. The exact period is announced on this website from early December.
For wholesale enquiries please contact our wholesale division at email@example.com or +27 (0) 33 330 4522 for credit application forms and wholesale price lists.