How to buy
What are the alternatives for delivering an order to my part of the world? What do they cost and how long do they take?
We recommend the following shipment alternatives:
WITHIN South Africa ONLY: MiOffice : The only service in Howick is MiOffice, who deliver our parcels counter-to-door at around R120.00. For delivery purposes, Howick MiOffice, require your physical address and cell no (there must be someone at the address you give, to receive your parcel). Delivery takes 2-4 working days.
Insured parcel post with tracking facility sent via the South African Post Office. PLEASE EMAIL US FOR A COST QUOTATION ON INTERNATIONAL POSTAGE BEFORE YOU PAY FOR YOUR ORDER, AS THIS IS WORKED OUT ON THE WEIGHT AND VOLUME OF THE PARCEL. Please also specify what you are wanting to order as this will help us get a quote for the products you are wanting. Once we have sent through a quote with costs for Airmail and you have confirmed, we will send through a “Paybill” (a secure payment link) with the total cost of your order, including postage, for payment.
- Airmail – which takes approximately 2 to 4 weeks
How can I order products from Groundcover?
The Groundcover “shopping cart” integrated with our catalogue allows you to complete and submit an order online — your order is forwarded to us in the form of an e-mail, and an e-mail is sent to you confirming the details of your order.
Please note: A description of each product is given about our products – should you be undecided about your sizing, please send us your measurements (toe to heel and over your widest part of your feet – Bridge). For help on how to use the shopping cart, see the last section on this page.
If you prefer, you can fax (086-676 7162) or email (firstname.lastname@example.org) your order. Click here for an order form. Please note that shipping for 2016 with MiOffice Howick is R120.00.
Should you have a special need or prefer to deal with us directly, you are most welcome to contact us, by phone (033-3306092 / 082-562 0874), fax (086-676 7162) or e-mail (email@example.com), with your order or enquiry.
Orders are usually ready to post within 1-3 working days from order date if we have all your items in stock. If we have to manufacture any items this could take 2-3 weeks, and we will notify you of the status of your order.
Is it safe to pay by credit card over the Internet?
Our site uses PAYBILL (a SECURE shopping cart system) that encrypts credit card details.
When we receive your order by e-mail, it does not include your card details.
What modes of payment can I use for my order?
Within South Africa:
- Credit card — Visa and MasterCard. We do not accept American Express or Diners Card. You can use our SECURE shopping cart system (PAYGATE) to effect your payment.
- Bank transfer, direct deposit or internet payment — You will receive our banking details with your order confirmation. A proof of payment is required before despatch.
- Please use the following banking details for direct deposits and transfers:
Name : Groundcover Leather Company (Pty) Ltd
Bank : Standard Bank
Branch : Howick, 05-1001
Acc.No : 043 291 538
- Groundcover gift voucher.
Outside South Africa:
- Paybill – Once you have received the international postage quote from us we will email through a Paybill, which is a secure payment link, for payment.
- Credit card — Visa and MasterCard. We do not accept American Express or Diners Card. You can use our SECURE shopping cart system to effect your payment; or, if you prefer, you can phone, fax or e-mail us your card number, expiry date and cvc (last 3 digits of the number at back).
Using the Groundcover Shopping Cart
Preparing your order
Select the size and colour options of your desired products from the respective drop-down menus. PLEASE NOTE: Our products may vary in colours, tones and shades with the batches of materials sourced and we do try to keep our images on the website updated, but our stocks may at times differ.
Click on “Add to Order”. This will take you to the Groundcover “Shopping Cart”, which will show the product ordered and the cost of that product.
To remove an item from your shopping cart, change the quantity to “0” (zero)and click the “Recalculate” button.
To order additional items, click the “Continue Shopping” button. This will take you back to the page you were on, where you can repeat the above steps or navigate to other catalogue pages.
To check your order at any time, click the link provided at the top of every catalogue page.
When you have completed your ordering, select a “shipping” or delivery option from the Shopping Cart’s drop-down menu. (Where the delivery address is outside South Africa, it will be necessary to contact us to request a price, as postage costs vary considerably with the weight and destination.)
Once you’ve selected the shipping option, click on “Recalculate” and the shipping cost will be added.
Then click on “Go To Payments”, where you enter your Billing and Delivery info.
You will be shown the Billing and Delivery info you entered (please check that the address is correct) and then given a choice of payment options, viz:
- Direct deposit (Paygate)
- Electronic transfer
Select a payment method.
If you choose “credit card”, you’ll need to add your card details. Your card is not charged automatically: the card details are stored on a SECURE SERVER (which can only be accessed by a person who knows the password), and we use the secure Paygate merchant account when your order is completed and ready to be shipped or collected.
If you select “direct deposit” or “electronic transfer”, you’ll go straight to an Order Confirmation page that includes banking details for effecting payment by the method chosen. You can print this page if you need the banking details. If paying by direct deposit or electronic transfer, please email or fax us a copy of your payment confirmation.
You will receive an email confirmation that your order has been successfully submitted. A copy of your order (excluding any card details in the case of credit card payments) will simultaneously be emailed to us.