How to buy
What are the alternatives for delivering an order to my part of the world? What do they cost and how long do they take?
We recommend the following shipment alternatives:
WITHIN South Africa ONLY: We use MiOffice in Howick, who deliver our parcels counter-to-door at around R120.00. Delivery takes 2-4 working days.
INTERNATIONAL: PLEASE EMAIL US FOR A QUOTE ON AIRMAIL POSTAGE BEFORE AN ORDER IS PLACED.
Once we have sent through a quote with costs for Airmail and you have confirmed, we will send through a “Paybill” (a secure payment link) with the total cost of your order, including postage, for payment. Airmail – which takes approximately 2 to 4 weeks
How can I order products from Groundcover?
The Groundcover “shopping cart” integrated with our catalogue allows you to complete and submit an order online — your order is forwarded to us in the form of an e-mail, and a confirmation of this order is emailed to you.
SHIPPING : We use MiOffice in Howick, which is R120.00. (Delivery takes approximately 2-4 working days, depending on where you are, and if there is a problem with your address and they can’t deliver, they will sms you with a PARGO address).
Should you have a special/custom / one-off order or prefer to deal with us directly, you are most welcome to contact us : Shop : 033-3306092 / 082-562 0874, Fax :086-676 7162, E-mail : firstname.lastname@example.org or the Retail Department : 082-499 3258, with your order or enquiry.
If we have to manufacture any items, that are not available or not part of our production, this could take 2-3 weeks, and we will notify you of the status of your order.
Is it safe to pay by credit card over the Internet?
Our site uses PAYBILL (a SECURE shopping cart system) that encrypts credit card details.
When we receive your order by e-mail, it does not include your card details.
What modes of payment can I use for my order?
Within South Africa:
- Credit card — Visa and MasterCard. We do not accept American Express or Diners Card. You can use our SECURE shopping cart system (PAYGATE) to effect your payment.
- Bank transfer, direct deposit or internet payment — Banking details are below or you can email us on email@example.com for the details. A proof of payment is required before despatch.
- Please use the following banking details for direct deposits and transfers:
Name : Groundcover Leather Company (Pty) Ltd
Bank : Standard Bank
Branch : Howick, 05-1001
Acc.No : 043 291 538
- Groundcover Gift Voucher. Contact us on firstname.lastname@example.org for a voucher. A proof of payment is required before we can email you a copy.
Outside South Africa:
- Paybill – Once you have received the international postage quote from us we will email through a Paybill, which is a secure payment link, for payment. (Visa and MasterCard).
Using the Groundcover Shopping Cart
Preparing your order
Select the size and colour options of your desired products from the respective drop-down menus. PLEASE NOTE: Our products may vary in colours, tones and shades with the batches of materials sourced and we do try to keep our images on the website updated, but our stocks may at times differ.
Click on “Add to Order”. This will take you to the Groundcover “Shopping Cart”, which will show the product ordered and the cost of that product.
To remove an item from your shopping cart, change the quantity to “0” (zero)and click the “Recalculate” button.
To order additional items, click the “Continue Shopping” button. This will take you back to the page you were on, where you can repeat the above steps or navigate to other catalogue pages.
To check your order at any time, click the link provided at the top of every catalogue page.
When you have completed your ordering, select a “shipping” or delivery option from the Shopping Cart’s drop-down menu. (Where the delivery address is outside South Africa, it will be necessary to contact us to request a price, as postage costs vary considerably with the weight and destination.)
Once you’ve selected the shipping option, click on “Recalculate” and the shipping cost will be added.
Then click on “Go To Payments”, where you enter your Billing and Delivery info.
You will be shown the Billing and Delivery info you entered (please check that the address is correct) and then given a choice of payment options, viz:
- Direct deposit (Paygate)
- Electronic transfer
Select a payment method.
If you choose “credit card”, you’ll need to add your card details. Your card is not charged automatically: the card details are stored on a SECURE SERVER (which can only be accessed by a person who knows the password), and we use the secure Paygate merchant account when your order is completed and ready to be shipped or collected.
If you select “direct deposit” or “electronic transfer”, you’ll go straight to an Order Confirmation page that includes banking details for effecting payment by the method chosen. You can print this page if you need the banking details. If paying by direct deposit or electronic transfer, please email or fax us a copy of your payment confirmation.
You will receive an email confirmation that your order has been successfully submitted. A copy of your order (excluding any card details in the case of credit card payments) will simultaneously be emailed to us.